我国网上药店药师服务的调查分析
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篇名: 我国网上药店药师服务的调查分析
TITLE:
摘要: 目的:为网上药店药师服务的规范化提供参考。方法:采用文献资料研究法、网上实体考察法配合神秘顾客法对10家知名网上药店进行药师服务情况调查,并就调查结果进行统计和分析。结果:有5家网上药店注明有执业药师提供咨询服务,但是仅有1家能提供执业药师证;平均每家网上药店配备执业药师1.9名;仅2家网上药店提供24小时服务;8家网上药店提供了2种以上咨询方式;6家网上药店会在药品购买界面主动弹出咨询对话框;执业药师在指导用药过程中,指导正确率不超过60%,给出正确解释的比例不超过20%。结论:导致网上药店药师服务不到位的原因包括网上药店相关法律法规不完善以及监管力度不足、执业药师数量缺乏和资质水平不高、网上药店药师咨询系统不成熟。可以通过完善相关法律法规和加强监管、合理有效利用执业药师资源、完善药师在线咨询系统、积极提高执业药师服务水平以推动网上药店药师服务的规范化。
ABSTRACT: OBJECTIVE: To provide reference for the standardization of online pharmacies pharmacist service. METHODS: Literature research method, online entity investigation method and the method of mysterious customer were adopted to investigate 10 well-known online pharmacies, then described the analysis of current online pharmacies pharmacist service in China. RESULTS: There were 5 online pharmacies showing pharmacist service, but only 1 pharmacy could provide pharmacist registration certificate; on average each online pharmacy was allocated with 1.9 licensed pharmacists; only 2 online pharmacies provided 24 hours of pharmacist service; 8 online pharmacies provided more than 2 consulting method; messagebox would pop actively when clicking the “Buy” button in 6 online pharmacies; the correct rate of pharmacist’s guidance was less than 60%, only 20% pharmacists could provide right explanation. CONCLUSIONS: The reasons of the lack of online pharmacies pharmacist service include online pharmacies imperfect laws and regulations and supervision, lack of licensed pharmacists quantity and quality is not high enough, online pharmacies, pharmacists consulting system is not mature. Online pharmacies can improve relevant laws and regulations, strengthen the government supervision, reasonable and effective use of licensed pharmacists resources, perfect the pharmacist online consulting service water system and improve the licensed pharmacists to improve pharmacists service function status.
期刊: 2016年第27卷第18期
作者: 谢敏,赵淼
AUTHORS: XIE Min,ZHAO Miao
关键字: 网上药店;药师服务;调查;分析
KEYWORDS: Online pharmacies; Pharmacist Services; Investigation; Analysis
阅读数: 94 次
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