目的：为解决医院药房候药时间问题提供建议。方法：介绍医院药学调剂流程中的响应时间的定义及分类，通过使用响

应时间分析门诊药房、中心药房候药时间成因，提出缩短候药时间的方案。结果与结论：响应时间可分为相对不可变和相对可变

两类，前者由硬件、系统等因素所致，相对稳定较难改变；后者多由上一级工序工作速率高于下一级工序所致，可通过一定的方法

比如调整人力配置比例及临时调整人力而改变。借助响应时间的概念可准确、深入认识候药时间问题的本质，从根本上找出对

策，并可应用于其他如医师开具处方等工序。

OBJECTIVE：To provide suggestions for solving the problem of hospital pharmacy waiting time for medicine.

METHODS：The definition and classification of the response time in hospital pharmacy dispensing process were introduced. The response

time was considered to analyze the causes of waiting time for medicine in outpatient pharmacy and central pharmacy. The

scheme for shortening the waiting time for medicine were put forward. RESULTS & CONCLUSIONS：The response time can be divided

into 2 types，i.e. relative invariable and relative variable；the former results from hardware factor，system factor and other

factors，and is relative stable and hardly changed；the latter results from that the speed of previous step is higher than that of next

step，and can be changed by certain method，such as adjusting the proportion of manpower allocation，adjusting manpower temporarily.

Based on the concept of response time，the essence of waiting time for medicine can be understood accurately and deeply，

and countermeasure can be found out fundamentally and used for other steps as prescribing prescription.