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食品药品检验研究院公信力影响因素与评价指标研究
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| 篇名： | 食品药品检验研究院公信力影响因素与评价指标研究 |
| TITLE： | |
| 摘要： | 目的：研究我国食品药品检验研究院（以下简称食药检院）公信力的影响因素并构建公信力评价指标体系，以便为其公信力的建设与维护提供参考。方法：通过文献研究分析提炼食药检院公信力的关键影响因素，建立三级评价指标体系，通过调查问卷设立权重，再通过标准化数据处理，构建量化评价模型。结果与结论：构建了由政治因素、检测能力、服务质量、信息披露和监督监管5个方面组成的三级指标体系和评价模型，其中，一级指标5个，二级指标15个，三级指标33个。各一级指标的权重系数分别为0.146 7、0.320 0、0.183 3、0.233 3、0.166 7。建议各省级食药检院根据指标权重差异，有针对性地改变食药检院的公信力短板，首先应着重做好检测能力的提升，其次应做好信息披露工作，并持续提升食药检院的服务质量，加强内外部的监督。 |
| ABSTRACT： | OBJECTIVE： To study the public-trust influential factors of institutes for food and drug control （IFDC） and establish public-trust evaluation index system so as to provide reference for public-trust construction and maintenance. METHODS： Through literature research and analysis， key public-trust influential factors of IFDC were extracted to set up three-level evaluation index system. The weight coefficient was set up by questionnaires and processed with standardization data processing to establish quantitative evaluation model. RESULTS & CONCLUSIONS： The three-level evaluation index system and evaluation model had been built， including political factors， detection capability， service quality， information disclosure， and supervision and regulation； there were 5 first-level index， 15 second-level index and 33 third-level index. The weight coefficient of 5 first-level index were 0.146 7， 0.320 0， 0.183 3， 0.233 3 and 0.166 7， respectively. According to the weight of different index， a recommendation to improve the public-trust of the provincial IFDC is that changing its short-board to achieve this goal. Firstly， they should focus on improving the detection ability； secondly， they should do a good job in information disclosure； thirdly， they should improve the quality of service continuously and strengthen the internal and external supervision. |
| 期刊： | 2016年第27卷第13期 |
| 作者： | 章莹，孙国君，胡英 |
| AUTHORS： | ZHANG Ying，SUN Guojun，HU Ying |
| 关键字： | 公信力；食品药品检验研究院；影响因素；评价指标；权重系数 |
| KEYWORDS： | Public-trust； Institutes for food and drug control； Influential factors； Evaluation index； Weight coefficient |
| 阅读数： | 348 次 |
| 本月下载数： | 3 次 |
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