某院20 353例次药物咨询情况的统计与分析
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篇名: | 某院20 353例次药物咨询情况的统计与分析 |
TITLE: | |
摘要: | 目的:为提高药物咨询水平和药学服务质量提供参考。方法:收集我院回龙观院区用药咨询中心2014年1月-2016年12月的药物咨询记录,对咨询人员构成、咨询形式、咨询内容和咨询药品等信息进行汇总,并利用帕累托图分析咨询内容的主要和次要因素。结果:该中心2014-2016年共提供药物咨询20 353例次,咨询人员以患者为主(20 039例次,占98.5%);共涉及人员6 307人次,以女性居多(3 646人次,占57.8%)。咨询形式以面对面咨询为主(19 440例次,占95.5%)。咨询内容可分为13类,其中用法用量和特殊剂型指导为主要因素,分别有10 392例次(占51.1%)和3 844例次(占18.9%)。20 353例次药物咨询中,涉及药品的共有18 874例次,共涉及药品11类,以呼吸系统药物为主(11 756例次,占62.3%)。结论:用法用量和特殊剂型指导为该院区药物咨询的主要内容。药师为患者和医护人员提供药物咨询服务,可很好地解答用药问题,有助于促进临床合理用药。 |
ABSTRACT: | OBJECTIVE: To provide reference for improving pharmaceutical consultations and the quality of pharmaceutical care. METHODS: The records of pharmaceutical consultations were collected from medication consultation center of Huilongguan district in our hospital during Jan. 2014-Dec. 2016, and then summarized in terms of consultants composition, consultation form, consulting contents and drugs consulted, while Pareto Diagram was used to analyze the main and minor factors of consulting contents. RESULTS: The medication consultation center provided pharmaceutical consultations 20 353 cases during 2014-2016. Main consultants were patients (20 039 cases, 98.5%). A total of 6 307 persons were involved, mostly female (3 646 persons, 57.8%). Face to face was the most common consulting method (19 440 cases, 95.5%). There were 13 types of consulting contents, among which usage and dosage and guidance for special formulation use were the main factors, including 10 392 cases (51.1%) and 3 844 cases (18.9%). Among 20 353 cases of pharmaceutical consultations, 18 874 cases of involved drugs, and involved 11 categories, mostly respiratory drugs (11 756 cases, 62.3%). CONCLUSIONS: Usage and dosage and guidance for special formulation use are the main contents of pharmaceutical consultations in the hospital district. The services of pharmaceutical consultations for patients, physicians and nurses provided by pharmacists can solve the questions on medications, and can promote rational drug use in clinic. |
期刊: | 2017年第28卷第17期 |
作者: | 梁健华,林平,邢颖,杨丽娟,甄健存 |
AUTHORS: | LIANG Jianhua,LIN Ping,XING Ying,YANG Lijuan,ZHEN Jiancun |
关键字: | 药物咨询;合理用药;药学服务;帕累托图 |
KEYWORDS: | Pharmaceutical consultation; Rational drug use; Pharmaceutical service; Pareto diagram |
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